Privacy Policy

Your Privacy

C&G Merchant Services (“C&G Merchant Services,” “C&G,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, submit information through our forms, or otherwise interact with us (collectively, the “Services”).

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Business name and contact information
• Email address
• Telephone or mobile number
• Billing and business information
• Information submitted through contact, application, or service forms
• Information provided when you communicate with us by email, telephone, or other methods

Depending on the Services you use, we may also collect information necessary to process transactions, establish or maintain merchant services, provide customer support, prevent fraud, comply with legal requirements, and fulfill our contractual obligations.

You may browse portions of our website without directly providing personal information. However, certain features and Services may require you to provide information.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Website usage and interaction information

We may use this information to operate and maintain our website, improve website performance, understand how visitors use our Services, maintain security, detect fraudulent or unauthorized activity, and improve our products and customer experience.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, analyze website traffic, improve performance, and support security.

Cookies are small data files stored on your device by your web browser. You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.

Third-party service providers may also use cookies or similar technologies in connection with services they provide to us. These providers may have their own privacy policies governing their use of information.

How We Use Your Information

C&G Merchant Services may use personal information to:

• Provide, maintain, and improve our Services
• Process and support payment-related services
• Respond to inquiries and customer service requests
• Communicate with you about your account or Services
• Send service-related notifications
• Verify information and maintain account security
• Detect, prevent, and investigate fraud or unauthorized activity
• Comply with applicable laws, regulations, and legal obligations
• Improve our website, products, and customer experience
• Provide information about products or services that may be relevant to you, where permitted by law
• Perform internal business, analytical, and administrative functions

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Communications

We may communicate with you by email, telephone, text message, or other available communication methods regarding your account, transactions, requested Services, security matters, or other service-related issues.

Certain communications are necessary to provide the Services and cannot be opted out of while you maintain an active account or use the applicable Services.

Where permitted by law, you may opt out of receiving promotional communications by following the unsubscribe instructions included in the communication or by contacting us directly.

Opting out of promotional communications will not prevent us from sending important service, transaction, security, or legal notices.

Sharing and Disclosure of Information

We may disclose personal information when reasonably necessary to provide our Services, operate our business, or comply with legal obligations.

Information may be shared with:

• Payment processors and financial institutions
• Technology and service providers that support our operations
• Fraud prevention and security providers
• Customer support and communication providers
• Professional advisors, including legal, accounting, and compliance professionals
• Government agencies or law enforcement when required or permitted by law
• Other parties when necessary to protect our rights, property, customers, or the security of our Services

Service providers that process information on our behalf are expected to use appropriate safeguards and handle information in accordance with applicable contractual and legal requirements.

We may also disclose information when we have a good-faith belief that disclosure is necessary to comply with a subpoena, court order, legal process, governmental request, or other legal obligation.

Business Transfers

If C&G Merchant Services is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, personal information may be transferred as part of that transaction.

Any successor organization or acquiring entity may be subject to applicable privacy obligations concerning information transferred as part of the transaction.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

When appropriate, sensitive information transmitted through our website may be protected using encryption technologies such as Transport Layer Security (TLS).

Although we take reasonable measures to protect information, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Payment Information

When you use payment-related Services, payment information may be processed through third-party payment processors, financial institutions, or other service providers.

C&G Merchant Services does not require customers to submit complete payment card information through ordinary website contact forms. Where payment information is collected, it may be handled through secure systems and service providers designed to protect payment information.

Third-party payment processors may have their own privacy policies and terms governing their collection and processing of payment information.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policy of any third-party website before providing personal information.

Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is collected or used
• Opt out of certain promotional communications
• Exercise other privacy rights provided under applicable law

Requests may be subject to verification and applicable legal exceptions or limitations.

To submit a privacy-related request, please contact us using the information provided below.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy and post the revised policy on our website.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact C&G Merchant Services through the contact information provided on our website.

Effective Date: September 3, 2026